Shipping Policy – The Clean Closet

Effective Date: May 28, 2026

Thank you for shopping with The Clean Closet. We are committed to delivering your orders safely and on time.

Order Processing

• All orders are processed within 1 to 2 business days

• Orders placed on Sundays or public holidays will be processed on the next working day

Shipping Time

Estimated delivery time may vary depending on your location:

• Metro Cities: 3 to 5 business days

• Other Locations: 5 to 8 business days

Delivery delays may occur during festivals, holidays, or unexpected circumstances.

Shipping Charges

• Free Shipping may be available on selected products or promotional offers

• Standard shipping charges (if applicable) will be shown during checkout

Order Tracking

Once your order is shipped:

• A tracking ID/link will be shared through SMS, WhatsApp, or email

• Customers can track their shipment status anytime

Cash on Delivery (COD)

• COD service is available for selected locations

• Additional COD charges may apply

Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping details.

If delivery fails due to:

• Incorrect address

• Wrong phone number

• Customer unavailable

Additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If you receive:

• A damaged product

• Wrong item

• Missing item

Please contact us within 24 hours of delivery with photos/videos for quick resolution.